Return & Refund Policy
Thanks for shopping at ePlumbing Products, our family of webstores are CommercialWaterHeaterSales.com
If you are not entirely satisfied with your purchase, we're here to help,
please call 714-558-8838 M-F PST 7am-3pm or email us, [email protected]
You have 30 calendar days to return an item from the date you received it.
There are no returns on custom ordered items or special ordered items.
To be eligible for a return, your item must be unused and in the same condition that you received it. If the item was crated, such as a Water Heater or Roof Hatch, it must not have been uncrated. The returned item must not be damaged, must be in its original packaging, and must not have been used or installed. We cannot issue credit on any item that does not meet this criteria.
You are responsible for return freight, including arrangements for Items that deliver by freight truck. We highly advise that you send your item insured for its full value and with a tracking number. If the item is lost or arrives damaged, you will have to make a claim with the shipper and seek your reimbursement through them
Your item must be in the original packaging with all original parts, including any literature such as instructions, or warranty card, that was included in the original package.
Your item needs to have the receipt or proof of purchase, and have pre-authorization. Items returned require prior approval (RGA) via email and will need to have that approval printed out and accompanying the returned item. Returns without paperwork will not be accepted.
Returns are subject to restock fees, per manufacture. This can range from 25% to 50% for Swanstone and note: There are no returns on custom ordered items or special ordered items.
On occasion, items can be damaged en route during shipping. We apologize. Please inspect your item(s) upon receipt. For freight items, you MUST inspect before signing off on the bill of lading. We are unable to assist you, if you sign for something visually damaged (for example, dented, or destroyed , etc). For concealed damaged, you have 3 days to notify us. Please document with pictures.
Upon notifying us immediately, we will arrange for your replacement as soon as possible. Note: We are unable to overnight or express ship any replacement.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item, please allow up to 7 days for this process.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are nonrefundable, return shipping costs are nonrefundable. We highly advise that you send your item insured for its full value and with a tracking number. If the item is lost or arrives damaged, you will have to make a claim with the shipper and seek your reimbursement through them.
Contact Us: 714-558-8838 7am-3pm PST Mon-Friday
Email: [email protected] products.com
Subject: Return (state your order number)
300 N Clara Street
Santa Ana, CA 92703